Know when to call 9-1-1 – Save lives by keeping
emergency lines clear

Find Your Local Non-Emergency Number

When Should You Call 9-1-1?

Emergency
(Call 9-1-1)

  • Life-threatening medical emergencies
  • Crimes in progress
  • Fire emergencies
  • Serious accidents with injuries
  • Immediate danger to person or property

Non-Emergency Situations

  • Minor traffic accidents without injuries
  • Noise complaints
  • Bylaw violations
  • Non-urgent medical concerns
  • General police inquiries

The Impact of
9-1-1 Misuse

Approximately half of all 9-1-1 calls are non-emergencies. Every non-emergency call ties up resources that could be helping someone in a life-threatening situation.

Our emergency services operate 24/7, and they need your help
to stay available for real emergencies.

Help Keep Emergency
Lines Clear

Find Your
Local Number

Download
Resources

Every Second Counts

Ontario’s first provincewide campaign to reduce 9-1-1 misuse and ensure emergency lines remain available for those who truly need them.